Privacy Policy

Reimbursify LLC (“Reimbursify”, “we”, or “us”) provides access to its software platform and services (the “Services”), including the www.reimbursify.com website (the “Website”), to our clients and other users (“you”) that access the Services to learn about or interact with us. By accessing the Services or the Website, you agree to this Privacy Policy of Reimbursify. It is important that you review this Privacy Policy prior to using the Services and/or providing any of your personal or business information to us through the Services.

We reserve the right to add to, update or otherwise modify this Privacy Policy at any time.

What Information Do We Collect and How Do We Collect It?

We collect several types of information from and about users of the Services, including:

• Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and screen name (“personal information”); and

• Information and data that you share, both relating to your insurance claims and otherwise; and Information about your internet connection, the equipment you use to access the Services, and usage details.

We collect this information directly from you when you provide it to us, and automatically as you navigate through the Services.

HIPAA Compliance

When Reimbursify provides the Services to an entity subject to the Health Insurance Portability and Accountability Act (“HIPAA”), the federal healthcare privacy law, such as a health care provider, Reimbursify will have privacy and security obligations because it is acting as a “business associate” subject to HIPAA.  When Reimbursify is subject to HIPAA, it will have privacy and security obligations in addition to those described in this Privacy Policy. When Reimbursify provides the Services to individual patients, our privacy and security practices will be governed by this Privacy Policy.

Automatically Collected Information and Anonymous Information

Each time a visitor comes to the Website, Reimbursify collects some information to improve the overall quality of the visitor’s online experience.

Aggregated Data.  Reimbursify collects aggregate queries for internal reporting and also counts, tracks, and aggregates the visitor’s activity into Reimbursify’s analysis of general traffic-flow at the Website.  To these ends, Reimbursify may merge information about you into aggregated group data.  In some cases, Reimbursify may remove personal identifiers from personal information and maintain it in aggregate form that may later be combined with other information to generate anonymous, aggregated statistical information. Such anonymous, group data may be shared on an aggregated basis with Reimbursify’s affiliates, business partners, service providers and/or vendors; if it does so, Reimbursify will not disclose your individual identity.

Web Server Logs and IP Addresses.  An Internet Protocol (“IP”) address is a number that automatically identifies the computer or device you have used to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. Reimbursify may use IP addresses to conduct Website analyses and performance reviews and to administer the Website.

Cookies and Web Beacons.  Periodically, some pages on this Website may use “cookies,” which are small files that the site places on your hard drive for identification purposes. These files are used for site registration and customization the next time you visit us. You should note that cookies cannot read data off of your hard drive. Your web browser may allow you to be notified when you are receiving a cookie, giving you the choice to accept it or not. You can also refuse all cookies by turning them off in your browser. By not accepting cookies, some pages may not fully function and you may not be able to access certain information on this Website.  Information that we collect through cookies includes (i) the name and version of the operating system on the visitor’s computer, (ii) the name and version of the visitor’s browser, (iii) which page on the Website the visitor is currently reading, as well as clicks and time spent on a particular page, (iv) if the visitor was sent to the current page by some other page on the web, the universal resource locator (“URL”) of the referring web page, and (v) geolocation of the Visitor’s computer or device.  Some of the Website’s web pages may use web beacons in conjunction with cookies to compile aggregate statistics about Website usage.  A web beacon is an electronic image (also referred to as an “action tag,” “single-pixel,” or “clear GIF”) that is commonly used to track the traffic patterns of users from one web page to another in order to maximize web traffic flow and to otherwise analyze the effectiveness of the Website.  Some web beacons may be unusable if you elect to reject their associated cookies.

Use of the Information You Share

We may run analytics on the information you share and the claims that you file. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction to anyone that we choose.

We may disclose personal information that we collect or you provide as described in this privacy policy (a) to our subsidiaries and affiliates, (b) to contractors, service providers and other third parties we use to support our business, (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Reimbursify assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Reimbursify about our users is among the assets transferred, (d) to fulfill the purpose for which you provide it, including the communication of it to your insurance company, medical provider, or other party, in connection with the resolution of a claim, (e) for any other purpose disclosed by us when you provide the information, or (f) in any other situation, with your consent.

We may also disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request, to enforce or apply our terms of use and other agreements, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reimbursify, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to Hello@Reimbursify.com or write us at Reimbursify, 33 W. 19th St, 4th Floor, New York, NY 10011 [HR1] .

You can delete your account from within the Reimbursify app following these steps:

• Log into the Reimbursify app on your phone.

• Tap the “Profile” icon in the bottom right corner.

• Tap “Settings >”

• Select “Delete Account” from the bottom of the screen.

Note, when you delete your account, all of your information about prior claims that you submitted via Reimbursify will be completely deleted from our system, and you will not be able to create a new account using the same email address.

Information Security

We have implemented reasonable and appropriate security measures to safeguard your personal information, including encrypted information transfer, secure storage and authentication protocols. Data that you provide to us and that we collect from you is stored ‘in the cloud’ on Amazon Web Services.

We use third-party software services to manage the data, all of which have policies designed to (a) prevent them from accessing the data unless we make a specific request because there is a problem with the database or unless they are legally compelled to do so and (b) only provide us with full access to the data.

We also have access controls designed to keep your information safe. Only registered users can share and/or view information through the Services. Everyone must provide their name and email, and additional information that we may require in order for us to provide the Services, when registering for the Services. However, you should know that no website operator, including Reimbursify, can fully eliminate security risks associated with personal information. While Reimbursify has endeavored to create a secure and reliable website for users, the confidentiality of any communication or material transmitted to/from the Website or via e-mail cannot be guaranteed.

Children’s Privacy Protection

Under Age 13

Reimbursify understands the importance of protecting children’s privacy in the interactive online world. The Website is not designed for, or intentionally targeted at, children under 13 years of age. It is not our policy to intentionally collect or maintain information about anyone under the age of 13.  No one under the age of 13 should submit any personal information to Reimbursify or the Website.

Under Age 18

Minors under 18 years of age may have the personal information that they have provided to Reimbursify through the Website deleted by sending an email to hello@reimbursify.com requesting deletion.  Please note that, while we make reasonable efforts to comply with such requests, deletion of your personal information does not ensure complete and comprehensive removal of that data from all systems[HR2] .

Response to “Do Not Track” Signals

Some Internet browsers include the ability to transmit “Do Not Track” signals.  Since uniform standards for “Do Not Track” signals have not yet been adopted, Reimbursify does not process or respond to “Do Not Track” signals.

Updating Your Information

If you wish to stop receiving e-mails or other communications from us, or if you have submitted personal information through our Website and would like that information deleted from our records, please notify us at hello@reimbursify.com.

Links to Third Party Websites

As a convenience to our visitors, this Website may contain links to other sites that we believe may offer useful information. As stated in more detail in the Website Terms of Use, the terms of usage and other conditions of use posted on those sites, and not the policies and procedures we described here, apply to those sites. Your linking to any other websites is at your own risk, and you are responsible for learning about and complying with the terms of usage and other conditions posted on those websites.

Changes to this Privacy Policy

This Privacy Policy may be revised from time to time as we add new features and services, as laws change, and as industry privacy and security best practices evolve.  We display an effective date on the policy in the upper right corner of this Privacy Policy so that it will be easier for you to know when there has been a change.  If we make any change to this Privacy Policy regarding use or disclosure of personal information, we will provide advance notice on the Website.  Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice.

For Additional Information

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact hello@reimbursify.com.

 [HR1] If Reimbursify does not disclose personal information of California residents to third parties for their direct marketing purposes, then this paragraph can be deleted.

 [HR2] Does Reimbursify provide services to individual patients under age 18?