Reimbursify LLC (“Reimbursify”, “we”, or “us”) provides access to its software platform and services (the “Services”) to our clients and other users (“you”) that access the Services to learn about or interact with us. By accessing the Services, you agree to this Privacy Policy of Reimbursify. It is important that you review this Privacy Policy prior to using the Services and/or providing any of your personal or business information to us through the Services.

We reserve the right to add to, update or otherwise modify this Privacy Policy at any time. The most current Privacy Policy will apply to all data and other information collected on the Services, regardless of the version of the Privacy Policy that was in effect when such data/information was collected.

Information Safety

We use best practices to ensure encrypted information transfer and secure storage, with robust authentication protocols. Data that you provide to us and that we collect from you is stored ‘in the cloud’ on Amazon Web Services.

We use third-party software services to manage the data, all of which have policies designed to (a) prevent them from accessing the data unless we make a specific request because there is a problem with the database or unless they are legally compelled to do so and (b) only provide us with full access to the data.

We also have access controls designed to keep your information safe.

Only registered users can share and/or view information through the Services. Everyone must provide their name and email, and additional information that we may require in order for us to provide the Services, when registering for the Services.

What Information Do We Collect and How Do We Collect It?

We collect several types of information from and about users of the Services, including:

Information by which you may be personally identified, such as name, postal address, e-mail address, telephone number, and screen name (“personal information”);

Information and data that you share, both relating to your insurance claims and otherwise; and Information about your internet connection, the equipment you use to access the Services, and usage details.

We collect this information directly from you when you provide it to us, and automatically as you navigate through the Services.

Use of the Information You Share

We may run analytics on the information you share and the claims that you file. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction to anyone that we choose.

We may disclose personal information that we collect or you provide as described in this privacy policy (a) to our subsidiaries and affiliates, (b) to contractors, service providers and other third parties we use to support our business, (c) to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Reimbursify assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Reimbursify about our users is among the assets transferred, (d) to fulfill the purpose for which you provide it, including the communication of it to your insurance company, medical provider, or other party, in connection with the resolution of a claim, (e) for any other purpose disclosed by us when you provide the information, or (f) in any other situation, with your consent.

We may also disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request, to enforce or apply our terms of use and other agreements, including for billing and collection purposes, or if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Reimbursify, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

California Civil Code Section § 1798.83 permits users of our website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to [email protected] or write us at Reimbursify, 33 W. 19th St, 4th Floor, New York, NY 10011.

You can delete your account from within the Reimbursify app following these steps:

Note, when you delete your account, all of your information about prior claims that you submitted via Reimbursify will be completely deleted from our system, and you will not be able to create a new account using the same email address.

We reserve the right to modify the Privacy Policy at any time. Modifications will be effective when posted. If you have any questions about this Privacy Policy, please contact us. Many thanks for your interest in improving health and care by improving the patient experience.